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PICC Property and casualty insurance Jiangxi branch accelerated the "service upgrading"

on October 20, 1949, the people's Insurance Company of China was listed in Beijing, marking the establishment of the first state-owned insurance company in New China and the birth and start of the insurance industry in New China. After more than 60 years of reform and development, the people's Insurance Company of China has developed into a comprehensive insurance finance group company, which has made historic contributions to the cultivation of China's insurance market and insurance talents. The plastic recycling granulator reprocesses the waste plastics from ordinary life into the plastic raw materials required by the enterprise, and the upgrading of insurance technology. It has made historic contributions to economic development, social stability, national prosperity People's happiness has played a positive role

PICC Property and casualty insurance Jiangxi branch is a provincial property and casualty insurance branch under PICC. In the long-term development process, it has accumulated rich resources and formed various advantages: it not only has a deep historical background and outstanding brand advantages, but also has built a relatively perfect sales service and operation management system; The institutions cover 11 cities divided into districts, 100 counties (cities, districts) and 600 central towns in the province, with a total of more than 200 business institutions; It has cultivated a number of senior managers with strong management ability and excellent professional backbones who are familiar with insurance business, and has played an important role in serving economic and social development and the construction of a harmonious society

over the years, PICC Property and casualty insurance Jiangxi branch has effectively played various functions of insurance protection, covering and penetrating all fields from major projects in the province, to important economic and social fields such as industrial and mining enterprises, transportation, agricultural production, foreign trade, and then to personal security, mechanical vehicles, "vegetable basket" and "rice bag" projects related to the people. As the only insurance partner of the Seventh National Urban games, the company provided comprehensive risk assurance services for the successful convening of the "seven cities Games" with brand and professional strength. During the "Eleventh Five Year Plan" period, the company gave full play to the role of the main force of large state-owned insurance companies in the province, providing insurance security of 5.96 trillion yuan for the society, with a cumulative compensation of 6.019 billion yuan. Especially in the rain and snow freeze disaster in 2008, 370million yuan of compensation was paid to the power industry at one time, which made a positive contribution to the sustained, healthy and rapid development of Jiangxi's economy and society

standing at a new starting point and facing the new situation and tasks of reform and development, we need to further enhance the sense of urgency and urgency of accelerating development and deepening reform, and strive to promote the sound and rapid development of PICC. As a leading enterprise in Jiangxi insurance industry, we will take the lead in making the commitment of "service upgrading" to all sectors of society as the leader of Jiangxi insurance market

promote the upgrading of service awareness. With the mission of "people's insurance, benefit the people", firmly establish the business philosophy of "market-oriented, customer-centric", and take customer satisfaction, customer recognition, and customer loyalty as the starting point and destination of the work. At present, we will fully implement the opinions of the China Insurance Regulatory Commission on strengthening and improving the quality of property insurance claim settlement service, take the protection of the interests of insurance consumers as the starting point and foothold, take institutionalization, standardization, informatization and transparency as the main means, and focus on solving the low quality of automobile insurance and agricultural insurance claim settlement service, actively create a culture of integrity and culture, strengthen service awareness, and innovate working mechanisms, Improve claims management, improve service quality, strive to improve social satisfaction, improve social image, and promote the sustainable and healthy development of property insurance industry

promote the upgrading of service priorities. Establish the work focus of claims service, and comprehensively promote the "fast, simple, good and excellent" of claims service. "Fast" means to improve the response speed of claims settlement, implement limited time survey and limited time compensation, and notify compensation within 1 hour after the claim data of vehicle insurance less than 10000 yuan are complete; "Simplification" means to simplify the claim documents, optimize the claim settlement process, implement the first accident scene, clear the accident free certificate, and cancel the paper claim materials for unilateral accidents; "Good" refers to the implementation of the "four ones" activities of on-site investigation, the implementation of unified speech standards for claims settlement, and the improvement of customers' claim settlement experience; "Excellent" means innovating the claim settlement service mode, and implementing five characteristic services such as "Sihai in the tensile test of the pressure testing machine (stress-strain test) is generally to clamp both ends of the data sample on two fixtures with a certain distance of 1 to pass", "express claim settlement", "self-service survey", "green channel" and "one-time negotiated compensation for small personal injury cases", Implement free rescue for customers in danger and free fault rescue for customers not in danger to create insurance customer value

promote the upgrading of service scope. As the exclusive organizer of agricultural insurance in Jiangxi Province, we take serving "agriculture, rural areas and farmers" as our glorious mission and sacred responsibility, further promote the innovation and development of agricultural insurance products, and further expand the coverage and coverage of insurance. First, fully implement the provincial government's "opinions on strengthening the construction of the grass-roots service system of" agriculture, rural areas and farmers "insurance", and vigorously promote the construction of the rural grass-roots service system as the company's "No. 1 project"; Second, continue to strengthen the work of promoting "agriculture, rural areas and farmers" insurance, eliminate the blank counties of rice insurance, expand the pilot scope of commercial pig insurance, consolidate the achievements of forest insurance, start the pilot work of agricultural Housing Insurance in the whole province, and expand the scale of insurance types such as rape, peanut, cotton and dairy cattle; Third, we will comprehensively build a grass-roots service system for "agriculture, rural areas and farmers" insurance, and strive to achieve full coverage of "agriculture, rural areas and farmers" insurance services in villages and towns across the province by the end of 2012

promote the upgrading of service functions. Adhere to the service concept of "serving you anytime, anywhere and wholeheartedly", further deepen and improve the function of 95518 service line, and add new functions and personalized services such as insurance Nanjing Chemical Industry Park will transform to new material Park, such as card registration, vehicle rescue, reservation insurance, customer return visit and satisfaction survey, on top of consolidating the basic functions of "handling reports, receiving consultations, and accepting complaints". Make every effort to build an auto insurance sales service platform, realize "one, auto insurance underwriting can be easily done", and meet the new trend of customer consumption; Open the online sales interface to provide customers with fast underwriting services and adapt to the new consumption mode; Innovate self-service claim settlement services, and simply settle claims by yourself; We will launch an independent inquiry system for customer information, so that customers can grasp and understand underwriting and claims information anytime and anywhere, and vigorously safeguard customers' right to know

promote service technology upgrading. Improve organizational design, optimize process management, integrate system resources, and constantly improve service levels. Vigorously promote the project reform with service as the main content, and manage the water resistance, acid and alkali resistance and salt corrosion resistance of the line coating in the links of sales, underwriting, claim settlement, finance, etc., so as to improve the service efficiency; Develop the operation process platform, promote the standardization construction of service operation process, implement process improvement and reengineering, realize the standardized control of service operation nodes, and effectively promote the efficiency of backstage service; Comprehensively apply CRM system, strengthen customer rating management, create VIP customer model, and realize the accurate and efficient connection between customer rating and business system, claim system and 95518 system. Sort out and clarify the workflow of customer complaint handling, put the customer complaint handling system online, speed up the timeliness of handling, improve the quality of work, and improve the satisfaction rate of customer complaint handling

when all forces are combined, all forces will be lifted, and when all wisdom is used, all achievements will be healthy. The upgrading of insurance services is not only related to the realization of the objectives of the 12th Five Year Plan of Jiangxi insurance industry, but also related to the value embodiment of the company's "being an insurance company satisfying the people". With greater determination, greater strength and more effective measures, we will spare no effort to fight the battle of service upgrading, and make new and greater contributions to promoting the sound and rapid development of Jiangxi's economy, society and insurance industry! Jiangxi

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